Terms & Conditions

CarbonCube Kenya – Legal Agreement

Last Updated: July 25, 2025

Welcome to CarbonCube ("CarbonCube," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our online marketplace platform, website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to comply with these Terms. If you do not agree, you must not use the Platform.

1. Definitions

"Buyer" – A registered user purchasing goods or services on CarbonCube.

"Seller" – A verified independent seller offering goods or services on CarbonCube.

"User" – Any person (Buyer or Seller) accessing the Platform.

"Content" – Any text, images, reviews, listings, or data uploaded by Users.

"Transaction" – An agreement between Buyer and Seller facilitated via CarbonCube.

2. Account Registration & Security

2.1 Eligibility

You must be 18 years or older to use the Platform.
Businesses must provide valid documents of registration for verification.

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials.
You must immediately notify us of any unauthorized use of your account.
You are fully liable for all activities that occur under your account.

2.3 Verification

Sellers undergo strict verification including ID and business documentation.
CarbonCube reserves the right to suspend or remove unverified or non-compliant accounts.

3. User Obligations

3.1 Prohibited Conduct

Users must not:

List illegal, counterfeit, stolen, or restricted items.
Provide false or misleading information.
Harass, threaten, or defraud other Users.
Violate another party's intellectual property rights.
Use bots, scrapers, or automated tools on the Platform.

3.2 Content Standards

Be truthful and clear in product descriptions.
Avoid uploading any content that is fraudulent, misleading, or harmful.
Do not post content that is offensive, obscene, or violates any applicable law.

3.3 Listings Guidelines

Items and services listed must comply with Kenyan law and CarbonCube's category policies.
CarbonCube reserves the right to remove listings that are inappropriate, illegal, or violate these Terms.

4. Transactions, Payments & Delivery

4.1 Buyer-Seller Agreement

CarbonCube is a neutral facilitator and does not stock, own, or ship any products.
Buyers pay Sellers directly using approved payment methods listed on the Platform.
CarbonCube does not act as a party to the sale and does not guarantee successful Transactions.
CarbonCube does not hold funds. All payments are processed through third-party providers subject to their own terms.

4.2 Refunds & Returns

Refunds, exchanges, or return requests must be resolved directly between the Buyer and the Seller.
CarbonCube does not engage in any dispute resolution and does not assume liability between the buyer and seller.

4.3 Fees

Sellers will be charged listing or transaction fees as communicated on the Platform.
Buyers pay the price displayed on each listing.

4.4 Shipping & Delivery

Sellers are solely responsible for coordinating shipping, delivery, or pickup with Buyers.
CarbonCube does not provide logistics or transportation services and is not liable for delivery delays, lost items, or shipping errors.

5. Intellectual Property

CarbonCube retains all intellectual property rights in the Platform, including but not limited to logos, design, branding, and software.
Users retain ownership of their uploaded content but grant CarbonCube a non-exclusive, royalty-free license to use, display, and promote the content on the Platform.
Suspected IP violations may be reported to: [email protected]

6. Privacy & Data Protection

Your use of the Platform is subject to our Privacy Policy, which outlines how we collect, use, and store your data.
By using the Platform, you consent to data processing for the purposes of fraud prevention, service optimization, and analytics.
We use cookies and similar technologies to improve your browsing experience.

7. Disclaimers & Limitation of Liability

7.1 Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind.
We do not warrant that the Platform will be uninterrupted, error-free, or secure.

7.2 Indemnification

You agree to indemnify and hold harmless CarbonCube, its affiliates, employees, and agents from any claims, damages, or losses arising out of your use of the Platform, violation of these Terms, or infringement of third-party rights.

7.3 Limited Liability

CarbonCube shall not be liable for:

Product quality, safety, authenticity, or compliance.
Failed, delayed, or misdirected deliveries.
User behavior or performance.
Any indirect or consequential damages, including loss of data or profits.
Third-party services or external websites accessed via CarbonCube.

8. Termination & Suspension

CarbonCube reserves the right to suspend or terminate your access to the Platform for:

Breach of these Terms
Fraudulent or suspicious activity
Non-compliance with laws or regulations

Suspended Users may contact [email protected] to appeal the decision. Reinstatement is at CarbonCube's sole discretion.

9. Dispute Resolution

These Terms are governed by the laws of Kenya.
In the event of a dispute between Carbon Cube Kenya and any seller, the parties shall first make every effort to resolve the matter amicably through direct communication, initiated via email to [email protected].
If the dispute remains unresolved, it shall be referred to mediation in accordance with the applicable laws of Kenya.
Should mediation fail to resolve the dispute, either party may submit the matter to the competent courts of Nairobi, Kenya, which shall have exclusive jurisdiction.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on the Platform.
Continued use of the Platform following any changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

Email: [email protected]

Address: CarbonCube, CMS building 9th Floor, Nairobi, Kenya

By using CarbonCube, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

This Terms & Conditions is effective as of July 25, 2025

1. Definitions

"Buyer" – A registered user purchasing goods or services on CarbonCube.

"Seller" – A verified independent seller offering goods or services on CarbonCube.

"User" – Any person (Buyer or Seller) accessing the Platform.

"Content" – Any text, images, reviews, listings, or data uploaded by Users.

"Transaction" – An agreement between Buyer and Seller facilitated via CarbonCube.

2. Account Registration & Security

2.1 Eligibility

You must be 18 years or older to use the Platform.
Businesses must provide valid documents of registration for verification.

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials.
You must immediately notify us of any unauthorized use of your account.
You are fully liable for all activities that occur under your account.

2.3 Verification

Sellers undergo strict verification including ID and business documentation.
CarbonCube reserves the right to suspend or remove unverified or non-compliant accounts.

3. User Obligations

3.1 Prohibited Conduct

Users must not:

List illegal, counterfeit, stolen, or restricted items.
Provide false or misleading information.
Harass, threaten, or defraud other Users.
Violate another party's intellectual property rights.
Use bots, scrapers, or automated tools on the Platform.

3.2 Content Standards

Be truthful and clear in product descriptions.
Avoid uploading any content that is fraudulent, misleading, or harmful.
Do not post content that is offensive, obscene, or violates any applicable law.

3.3 Listings Guidelines

Items and services listed must comply with Kenyan law and CarbonCube's category policies.
CarbonCube reserves the right to remove listings that are inappropriate, illegal, or violate these Terms.

4. Transactions, Payments & Delivery

4.1 Buyer-Seller Agreement

CarbonCube is a neutral facilitator and does not stock, own, or ship any products.
Buyers pay Sellers directly using approved payment methods listed on the Platform.
CarbonCube does not act as a party to the sale and does not guarantee successful Transactions.
CarbonCube does not hold funds. All payments are processed through third-party providers subject to their own terms.

4.2 Refunds & Returns

Refunds, exchanges, or return requests must be resolved directly between the Buyer and the Seller.
CarbonCube does not engage in any dispute resolution and does not assume liability between the buyer and seller.

4.3 Fees

Sellers will be charged listing or transaction fees as communicated on the Platform.
Buyers pay the price displayed on each listing.

4.4 Shipping & Delivery

Sellers are solely responsible for coordinating shipping, delivery, or pickup with Buyers.
CarbonCube does not provide logistics or transportation services and is not liable for delivery delays, lost items, or shipping errors.

5. Intellectual Property

CarbonCube retains all intellectual property rights in the Platform, including but not limited to logos, design, branding, and software.

Users retain ownership of their uploaded content but grant CarbonCube a non-exclusive, royalty-free license to use, display, and promote the content on the Platform.

Suspected IP violations may be reported to: [email protected]

6. Privacy & Data Protection

Your use of the Platform is subject to our Privacy Policy, which outlines how we collect, use, and store your data.

By using the Platform, you consent to data processing for the purposes of fraud prevention, service optimization, and analytics.

We use cookies and similar technologies to improve your browsing experience.

7. Disclaimers & Limitation of Liability

7.1 Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind.
We do not warrant that the Platform will be uninterrupted, error-free, or secure.

7.2 Indemnification

7.3 Limited Liability

CarbonCube shall not be liable for:

Product quality, safety, authenticity, or compliance.
Failed, delayed, or misdirected deliveries.
User behavior or performance.
Any indirect or consequential damages, including loss of data or profits.
Third-party services or external websites accessed via CarbonCube.

9. Dispute Resolution

These Terms are governed by the laws of Kenya.

In the event of a dispute between Carbon Cube Kenya and any seller, the parties shall first make every effort to resolve the matter amicably through direct communication, initiated via email to [email protected].

If the dispute remains unresolved, it shall be referred to mediation in accordance with the applicable laws of Kenya.

Should mediation fail to resolve the dispute, either party may submit the matter to the competent courts of Nairobi, Kenya, which shall have exclusive jurisdiction.