You can create an account by clicking on 'Sign Up' and choosing whether you want to register as a Buyer or Seller. Fill in your details and verify your email to get started.
Yes! We use industry-standard security measures including SSL encryption, secure payment gateways, and verified seller systems to ensure your safety.
We accept M-Pesa, bank transfers, and card payments. All transactions are processed securely through our payment partners.
When you checkout, select M-Pesa as your payment method. You will receive an STK push notification on your phone to authorize the payment. Once confirmed, your order is processed immediately. You can also pay via M-Pesa Paybill or Buy Goods and Till number provided at checkout.
Delivery within Nairobi typically takes 1–3 business days depending on the seller's location and the courier service used. Same-day delivery may be available for select products from sellers within the Nairobi Metropolitan area.
Yes, we deliver across Kenya including Mombasa, Kisumu, Nakuru, Eldoret, and other towns. Delivery to counties outside Nairobi typically takes 3–7 business days. Shipping costs vary based on the destination and the weight of the parcel.
We take product authenticity very seriously. All sellers go through a verification process before listing products. We encourage buyers to check seller ratings and reviews before purchasing. If you receive a counterfeit product, please report it immediately through our support channel for a full resolution.
Click on 'Sign Up as Seller', complete the registration form with your business details, and submit any required verification documents. Our team will review and approve your account.
We offer different tier plans for sellers with various features and benefits. Visit our Seller Tiers page to learn more about pricing and features.
Once your order is confirmed, you'll receive tracking information via email and SMS. You can also track your order status in your account dashboard.
Returns are handled based on the seller's policy. Contact the seller directly through our messaging system to inquire about returns for specific products.
Cash on delivery availability depends on the seller and courier service. Where available, you can select 'Pay on Delivery' at checkout. Note that some sellers may restrict this option to orders within Nairobi or for verified accounts.
If you experience any issue with your order, go to your account dashboard, select the order in question, and click 'Report a Problem'. You can also contact our support team at [email protected] or through the live chat feature for immediate assistance.
You can reach our support team through the Contact Us page, email us at [email protected], or use the live chat feature on our website.